Limitations when sending data to Reckon

Unicode characters and Extended ASCII characters

Limitations in the Reckon API mean that any request which contains characters outside of the base ASCII character set (from 0 to 127, which can be viewed here) will fail.

Because of this, we have made the decision to replace all characters outside the standard ASCII character set (0-127) with an empty space.

Unfortunately this includes characters like:

• all accented characters like é, ñ
• most currency signs ¥, £, €
  • $ is considered standard and will work OK
• superscript numbers (eg when used for measurements like m²)
• µ

This affects all text sent to Reckon from inside CreataCRM, including Item names, Item descriptions, Invoice Line descriptions and Customer names.

This is a limitation of the qbXML used for Reckon and QuickBooks, and we have been told by Reckon that this cannot be fixed.